Harbour Chiropractic Southampton | Last updated: 10th March 2026
Your privacy matters to us. This policy explains what personal information we collect when you visit our website, why we collect it, and what your rights are under UK data protection law.
We keep this policy straightforward and in plain English. If you have any questions, please get in touch using the contact details below.
1. Who we are
We are Harbour Chiropractic Southampton, the data controller for the personal information collected through this website.
Registered address: Enterprise House, Ocean Village, Southampton SO14 3XB
ICO Registration Number: Z849488X
Contact email: info@harbourchiropracticsouthampton.co.uk
As a registered data controller we are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What information we collect
This website does not ask you to create an account or fill in a contact form, and we do not directly collect personal details such as your name or email address through the site itself.
However, the following technologies collect information about how you use our website.
Website analytics (Google Analytics 4)
We use Google Analytics 4 to understand how visitors use our website. This service uses cookies to collect information including:
- Pages visited and time spent on each page
- How you arrived at the site (e.g. search engine, social media, direct)
- Your approximate location (country/city level only)
- Device type, browser, and operating system
- Whether you are a new or returning visitor
This data is aggregated and does not directly identify you by name. It is processed by Google LLC under a data processing agreement. You can review Google’s privacy practices at policies.google.com/privacy.
Google Search Console
We use Google Search Console to monitor how our website appears in Google Search results. This service processes data about search queries that lead users to our site. It does not use cookies and does not collect personally identifiable information about individual visitors.
Advertising and conversion tracking
We run advertising campaigns on Google and Facebook/Instagram (Meta). When you visit our website through one of these adverts, or when you take a specific action on our website (such as clicking a phone number or visiting the contact page), the following tracking technologies may be active:
- Google Ads conversion tracking: measures actions taken on our website after viewing or clicking one of our Google adverts, to help us understand which adverts are working.
- Google Remarketing tag: allows us to show relevant adverts to people who have previously visited our website when they later use Google or browse websites in the Google Display Network.
- Meta (Facebook/Instagram) Pixel: records actions taken on our website and allows us to measure conversions from our Facebook and Instagram adverts, and to show our adverts to relevant audiences on those platforms.
These tools use cookies and similar tracking technologies. They may combine data about your visit with information held by Google and Meta about your activity on their platforms. Please see sections 5 and 6 for more detail on cookies and your choices.
Online booking
Our website includes an online booking system provided by Jane Software Inc. If you use this to book an appointment, you will be asked to provide personal details such as your name, contact details, and health information. This information is processed by Jane Software Inc. as a data processor acting on our behalf, and by us as the data controller. Please see their privacy policy at https://jane.app/legal/privacy-notice for full details.
3. Why we use your information and our legal basis
Under UK GDPR we must have a lawful basis for processing personal data. The table below sets out our purposes and the legal basis we rely on for each.
| Purpose | Legal basis |
|---|---|
| Analysing website traffic and user behaviour (Google Analytics) | Legitimate interests (improving our website and understanding our audience). Where consent via cookie banner is given, we additionally rely on consent for the cookie placement. |
| Measuring advertising performance and conversion tracking (Google Ads, Meta Pixel) | Consent, obtained via our cookie consent banner before these cookies are set. |
| Remarketing to previous visitors (Google, Meta) | Consent, obtained via our cookie consent banner. |
| Monitoring search performance (Google Search Console) | Legitimate interests. No cookies are placed by this service. |
| Processing appointment bookings | Performance of a contract and, where health data is involved, your explicit consent. |
4. Who we share your information with
We do not sell your personal data to third parties. We share information only with the following service providers, acting under contractual obligations to protect it:
- Google LLC (Google Analytics, Google Ads, Google Search Console) — United States. Google operates under Standard Contractual Clauses and the EU–US Data Privacy Framework for international transfers.
- Meta Platforms Ireland Ltd (Facebook/Instagram Pixel and advertising) — Ireland/United States. Meta operates under Standard Contractual Clauses for any data transferred outside the UK/EEA.
- Jane Software Inc. – USA. Please see more details here: https://jane.app/security-and-trust
We may also disclose information if required to do so by law, or to protect the rights and safety of our practice or others.
5. Cookies
Cookies are small text files stored on your device when you visit a website. We use cookies for the purposes described in this policy.
When you first visit our website, a cookie consent banner will appear. You can choose which categories of cookie to accept, and you can update your preferences at any time using the cookie settings link in the footer of our website.
Strictly necessary cookies
These cookies are required for the website to function and cannot be switched off. They do not collect personal information and no consent is required.
Analytics cookies (optional)
Set by Google Analytics 4. These help us understand how visitors use our site so we can improve it. They are only set if you accept analytics cookies in the cookie banner.
Advertising and marketing cookies (optional)
Set by Google Ads and the Meta Pixel. These measure the effectiveness of our advertising and may be used to show you relevant adverts on other platforms. They are only set if you accept marketing cookies in the cookie banner.
You can also control cookies through your browser settings. Note that disabling cookies may affect the functionality of some websites. For more information about cookies visit www.allaboutcookies.org.
6. How long we keep your information
- Google Analytics data: retained for 14 months by default.
- Google Ads conversion data: retained for 90 days for most conversion types.
- Meta Pixel event data: retained in line with Meta’s data retention policies (typically up to 2 years).
- Appointment booking data: retained for 7 years in line with our clinical records retention obligations.
We regularly review the data we hold and delete or anonymise it when it is no longer needed.
7. Your rights under UK GDPR
Under UK data protection law you have the following rights:
- Right of access: you can ask for a copy of the personal data we hold about you.
- Right to rectification: you can ask us to correct inaccurate data.
- Right to erasure: you can ask us to delete your data in certain circumstances.
- Right to restriction: you can ask us to limit how we use your data while a complaint is resolved.
- Right to data portability: you can ask for your data in a machine-readable format where processing is based on consent or contract.
- Right to object: you can object to processing based on legitimate interests.
- Right to withdraw consent: where we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@harbourchiropracticsouthampton.co.uk. We will respond within one month.
If you are unhappy with how we handle your data, you have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
www.ico.org.uk
Telephone: 0303 123 1113
8. Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies before providing any personal information.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or in data protection law. When we do, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically.
10. Contact us
If you have any questions about this privacy policy or how we handle your data, please contact us:
Harbour Chiropractic Southampton
Enterprise House, Ocean Village, Southampton SO14 3XB
Email: info@harbourchiropracticsouthampton.co.uk